Warranty Information

Assembled units will incur an additional shipping fee, certain states like NY,NJ, CT,RI,MA,ME,VT,NH,MI,CA,OR,WA may incur an additional $80.00 shipping surcharge to remote areas or major cities, if this does occur you will receive an email or phone call notifying you (does not apply to our in store pick ups) Warrantied Customers are responsible for shipping costs for all parts shipped, even parts covered under warranty.(does not apply to in store assembled Units) In some events the manufacturer will require you to send your part in for inspection. Items purchased in store or for in store pick up, your warranty is through our repair shop no additional shipping costs but will need to be seen by our shop, parts will not be given to individual. If Crated warranty from store differs, see warranty info you can call the stores location for additional information.

30-day refund on items must have original packaging. All vehicle Sales are Final. All purchases are covered under warranty. The warranty will cover any needed parts. Purchases made for in-store pick up will get the instore warranty package (unless otherwise stated or selected) Please inspect your freight for damage at the time of delivery. If the delivery is refused, the customer is responsible for return shipping including costs. you do not have to refuse delivery for damaged items we can get the parts out to you for repair. The original shipping cost is non-refundable. No exceptions. All refused items on delivery will be charged a 25% restocking fee. Items returned must be in brand new and unused condition with the original packaging. All returns will be charged a 20% restocking fee. Cancelations made when the item has been prepped will incur a 25% restocking fee. If the unit hasn’t been prepped but has been held for longer than 48 hours, the customer will incur a 20% restocking fee. Vehicle Returns and Warranty Our return policy does not apply to vehicles that have been subjected to alterations, abuse, negligence, accidents, or improper care and maintenance. Incorrectly built and maintained bikes, ATVs, and other units will have their warranty voided. We recommend hiring a professional mechanic to assemble your vehicle upon receiving.

All order cancellations will be charged a 5% fee if the order has been processed. If it has not been processed, the fee will be waived. Items that have been shipped cannot be canceled but are eligible for return. (see our return policy for details)

Parts for units that have been in an accident/dropped/improper use are not covered by warranty. Batteries are not included in any warranty Labor is not included in any purchase or warranty Warranties are for parts only and do not include shipping. (Shipping will be paid by the customer) Phantom Powersports Inc will not be liable for any costs, downtime, lost wages, and maintenance fees that may occur. We are also not liable for any other damages as well as the inability to use the product. Phantom Powersports Inc is not responsible for any injury or damage that can occur from the use of these vehicles. Always wear safety gear. Back-ordered parts are out of our control and will be shipped as soon as possible. Modifying the product (such as removing the muffler or upgrading the motor) may void the warranty. Before doing any repairs or upgrades, we recommend asking our representatives if it will void your warranty. The offroad Break in process requires you the customer to completely check over your unit during the break in period see owners nanual for specifics. for example normally between 10-15 hours of use and perform an *oil change. certain parts may loosen (rack bolts, tie rod adjustments, lug nuts, check chain tension etc. the carburetor may need to be tuned. A complete once over of the machine is necessary as there may be a need for some adjustments made. This is NOT covered under warranty. The onroad Break in process differs see owners manual, for example: oil change at 150 miles, and vavle adjustments at 700 miles. see owners manual for specifics on your units.